在惡性價格競爭下, 澳洲的 PennyTel 終于玩完啦，被清盤

homeinns

Dear PennyTel Customer,

As you may be aware, PennyTel and iVoisys have entered into provisional liquidation, jeopardising the continued supply of your services.

MyNetFone Steps In

MyNetFone has been working with the court appointed provisional liquidator Rodgers Reidy Chartered Accountants and Pennytel & iVoisys's key suppliers with the aim of ensuring continuity of service to Pennytel & iVoisys's Mobile, VoIP, Broadband and Business customers. We are pleased to announce that we have now secured the necessary agreements to achieve this aim.

MyNetFone is an ASX-listed, profitable & reliable provider that operates Australia’s largest VoIP network and provides voice service to not only residential, but also business, enterprise and government customers. Therefore, you can be confident that we can provide the reliability & longevity in services.

Next Steps

Our priority is to ensure services remain operational.

We are now looking to re-establish payment facilities as soon as possible on PennyTel & iVoisys accounts to allow you to top up and continue using your services.

Over the next few days, we will be undertaking a full service review & will provide email updates to you regarding your specific services.

For now, you do not need to do anything - we will let you know if any action is required on your part.

Questions & Answers

MyNetFone understands that you may have many questions. In the first instance, please refer to the new PennyTel & iVoisys FAQ page on the MyNetFone website, where we will continue to add more information as it becomes available.

If you feel that you have urgent questions not covered in the FAQ, please email:
•For mobile customers – PTMobile@mynetfone.com.au
•For VoIP customers – PTVoip@mynetfone.com.au
•For Broadband customers – PTDSL@mynetfone.com.au
•For Business customers – PTBiz@mynetfone.com.au

Please do not contact the MyNetFone Call Centre, as they will not have any additional information other than what is provided on the FAQ page. More information will be provided in due course.

Normal Technical Support and Customer Service will continue to be provided by the PennyTel & iVoisys teams.

Rest assured, our team is working as hard as we can to keep all services operational now and well into the future.

角色

Will the users of PennyTel be transferred to MyNetFone?

homeinns

今天收到 PennyTel 的通知如下：-

Dear Mr. XXXX,

As you may be aware, MyNetFone has acquired some of the Pennytel assets, ensuring a continued supply of services to PennyTel customers.

In order to ensure PennyTel service remain operational in the long term, some major infrastructure work will be undertaken from 7pm AEDT on 26th November until 7am AEDT on 27th November 2013.

During this time frame the following services will be unavailable:

VOIP
All Inbound and Outbound Calls
All DIDs including Geo, 1300, 1800, International DIDs
Call-back, SMPP, Voicemail services
Portal, Provisioning and PennyTel websites
Services should return to normal operation once work is concluded.  We do not anticipate any impact to mobile or ADSL internet services.

We apologise for any inconvenience and ask for your patience, as this work is necessary to ensure service availability in the longer term.

PennyTel Team